Frequently Asked Questions
1. Sizing & Custom Measurements
How do I provide my body measurements for an order?
During the checkout process, you will be prompted to enter your specific body measurements and fit preferences. Every garment is handcrafted individually according to the exact specifications you submit.
What if I don't know my exact measurements?
If you need guidance on taking accurate body dimensions, please contact our client concierge team at guala.india@gmail.com before placing your order. Our master tailors will assist you in capturing precise measurements.
Can I order standard off-the-rack sizing?
At GUALA, we specialize exclusively in made-to-order bespoke tailoring to guarantee a perfect fit. We do not maintain pre-made or off-the-rack inventory.
2. Production & Delivery
How long will it take to receive my order?
Because every piece is cut, stitched, and quality-inspected individually, our standard handcrafting window is 15 business days from the date of purchase. Domestic transit typically takes an additional 3 to 7 business days post-dispatch.
How can I track my shipment?
Once your custom garment completes handcrafting and quality inspection, you will receive an automated shipping confirmation email containing your tracking link and carrier details.
Do you offer express emergency orders?
All garments strictly follow our 15-day tailoring schedule to ensure uncompromised quality and precision. We recommend ordering well in advance of special occasions or corporate events.
3. Orders, Returns & Cancellations
What is your return and refund policy?
Because every garment is individually made-to-order based on your custom measurements, we do not accept returns, exchanges, or refunds once an order is placed.
Can I modify or cancel my order after placing it?
Once an order is submitted, it immediately enters our atelier's production queue. Therefore, orders cannot be canceled or modified after payment confirmation.
What happens if my item arrives damaged or defective?
In the rare event that your garment arrives damaged or with a verified manufacturing error, please email our client concierge at guala.india@gmail.com within 48 hours of delivery with photos of the issue and your order number for prompt assistance.
4. Fabrics & Care
What materials and construction methods do you use?
We utilize premium, durable poly-viscose blends, high-GSM structured suiting fabrics, and precision canvas interlinings to craft high-performance executive and ceremonial wear.
How should I care for my tailored GUALA garments?
To preserve the structural integrity, shoulder canvas, and drape of your custom blazer or suit, we strongly recommend dry cleaning only. Store your garments on broad suit hangers in a breathable garment bag.
5. Client Concierge Support
How can I get in touch with customer support?
You can reach our dedicated client concierge team via email at guala.india@gmail.com. We respond to all inquiries within 24 business hours (Monday–Saturday, 10:00 AM–7:00 PM IST).